Supervise and control all Bus Eireann services, ensuring services are operated safely in accordance with regulations
* Provide incident and appropriate break down assistance to drivers.
Communicate with maintenance staff regarding vehicle planning, VOR, break downs and incidents/collisions.
Communicate with Depot staff regarding driver and vehicle planning, incidents and shortfalls.
Provide prompt and accurate incident reporting and RTPI updates.
Ensure Average Excess waiting time and punctuality targets are met.
Implement and adhere to AVL standard operating procedures such as: o Service interventions/Incident recording o Emergency Response/Incident Communication o System Fault reporting o Customer & driver communications o AVL route control strategies.
Participate in regular staff appraisal and performance feedback process to help improve service delivery.
Ensure daily operating statistics such as delays, cancellations, missing AVL data and relevant causes are recorded and communicated accurately and promptly in all required systems.
Assist in the compilation of Periodic and Quarterly Operations Performance reports for internal and external stakeholders.
Assist in the training of all Control Centre staff.