AVL Service Controller East

Discipline: Drivers & Supervisors
Job type: Replacement
Job ref: 004121
Published: 3 months ago
Expiry date: 08 Dec 2023 23:59

Supervise and control all Bus Eireann services, ensuring services are operated safely in accordance with regulations

* Provide incident and appropriate break down assistance to drivers.

  • Communicate with maintenance staff regarding vehicle planning, VOR, break downs and incidents/collisions.

  • Communicate with Depot staff regarding driver and vehicle planning, incidents and shortfalls.

  • Provide prompt and accurate incident reporting and RTPI updates.

  • Ensure Average Excess waiting time and punctuality targets are met.

  • Implement and adhere to AVL standard operating procedures such as: o Service interventions/Incident recording o Emergency Response/Incident Communication o System Fault reporting o Customer & driver communications o AVL route control strategies.

  • Participate in regular staff appraisal and performance feedback process to help improve service delivery.

  • Ensure daily operating statistics such as delays, cancellations, missing AVL data and relevant causes are recorded and communicated accurately and promptly in all required systems.

  • Assist in the compilation of Periodic and Quarterly Operations Performance reports for internal and external stakeholders.

  • Assist in the training of all Control Centre staff.

 

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