Purpose: To supervise all those involved in Road Passenger operations including private bus operators contracted to Bus Éireann and also to assist in the provision, development and promotion of services in the Region. Key Responsibilities Key Performance Indicators. C o m p e t e n c i e s Skills and Knowledge Behaviours * Control, manage and regulate the operational quality and efficiency of all bus operations including contractors and recommend timetable alterations as necessary. * Control and manage Capwell Depot building and bus parking areas. * Liaise with appropriate BE staff to ensure cost efficiencies are in place with regard to service auxiliaries. * Liaise as necessary with the managerial team on issues such as special events, college terms etc. * Coordinate supervisory and operational requirements and take lead role in on-site supervision of special events. * Ensure all relevant driving hour and working time regulations are complied with using Microbus daily to update driver duties including allocation of overtime. * Supervision of driving staff, general operatives and cleaners. * On site management and supervision of contracted Security and Cleaning staff * Ensure vehicle links are maintained and operated in most efficient way. * Rostering of staff as required in most efficient manner. * Complete performance evaluations on vehicles drivers, general operatives and cleaners. * Ensure that all reports relating to staff are correctly investigated, reported and, where appropriate, brought to the attention of the relevant Manager. * Ensure all collisions, incidents and injuries (including near miss incidents) are reported promptly and correctly on Incident Report Forms. * Incident Management –respond to incidents, ensuring the appropriate support and communication is in place. * Ensure all Company policies and procedures are fully implemented and applied. * Ensure that all Customer Communications, whether verbal, written or otherwise, are correctly logged and investigated with action taken as appropriate. * Ensure the effective and efficient usage of computerised systems including: o the pro-active use of the AVL and radio system for service regulation and control, o Use of IT equipment and devices as issued by the company, e.g. CCTV, handheld devices, LEAP card validators, smart phones / email devices etc. * Responsibility for efficient cost control especially in relation to driver deployment and utilisation. * Involvement in revenue protection, ticket checks and standard fare policy as required. * Attend meetings with the Gardai, Local Authorities etc. in relation to road works, diversions, special events, service changes etc., as directed by Manager. * Liaise as necessary with Managers, Administrative Staff, Garage Foreman, and Sales Executives. * Promoting and ensuring the highest safety standards are applied to all operations and facilities in Tralee Bus Station Carry out any other duties as may be required across other locations in the Kerry Area. Ensure delivery of best possible service to customers within resources available. Implementation and delivery of company plans. Microbus updates as required. Driving hour infringements kept to a minimum. Contribute to the development of our services. Essential Technical Ability Computer /Administrative Skills Organisational Skills Supervision / Leadership Teambuilding Knowledge and understanding of regulations Problem solving skills D class driving licence * Interpersonal skills. * Communication skills – written and verbal. * Building relationships. * Influencing. * Customer focus. * Resilience. * Decision making. * Planning and organising. * Reliability, Punctuality and Flexibility. Dimension: Working as part of the overall Supervisory team in Cork. Reports to Senior Manager Operations (South), Service Delivery Manager Cork. Working relationships: Line Managers, Service Supervisors, Drivers, Administrative staff, agencies outside of the CIE Group (NTA, DoE, DoT and others)
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