Realtime Customer Support, Administration Assistant

Location Dublin
Discipline: Corporate & Support
Job type: Replacement
Salary: €31,113 - €33,357
Contact name: Keefe

Contact email:
Job ref: 003021
Published: 5 days ago
Expiry date: 31 Mar 2023 11:59

Three fully office-based positions in Dublin working on a team rotation basis covering the hours of 06:00 to 21:00 weekdays and 09:00 and 17:00 weekends.


The purpose of the role is to monitor bus service punctuality status using the AVL monitoring systems, pushing real time notifications via social media and opt-in route email listings etc. ensuring customers can have access to the latest service information. To provide Customers Services with a live operational support contact for the very latest information about Bus Eireann services. Processing and communicating wheelchair bookings. Assisting with urgent lost property queries. Processing missing AVL data with cause codes.


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