Key Responsibilities:
Customer Assistance:
- Greet passengers and visitors in a friendly and professional manner.
- Provide information about bus schedules, routes, and other relevant details.
- Assist customers in purchasing tickets and navigating through the station.
Problem Resolution:
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Collaborate with other staff members to resolve issues related to ticketing, boarding, or other customer needs.
Queue Management:
- Organize and manage queues to maintain order and ensure timely boarding.
- Monitor and facilitate the boarding process, ensuring passengers board the correct buses.
Safety and Security:
- Maintain awareness of safety and security protocols within the bus station.
- Report any suspicious activities or safety hazards to the appropriate authorities.
Communication:
- Effectively communicate announcements, updates, and important information to passengers.
- Work closely with other station personnel and communicate any changes in schedules or disruptions.
Accessibility Assistance:
- Provide assistance to passengers with special needs, including those with disabilities or mobility challenges.
- Ensure that the station facilities are accessible to all passengers.
Lost and Found:
- Assist with the handling of lost and found items, following established procedures for documentation and return to owners.
Customer Education:
- Educate customers on station amenities, services, and any promotions or special offers.
- Encourage the use of available resources, such as digital kiosks or mobile apps, to enhance the customer experience.
Maintaining Cleanliness:
- Monitor and ensure the cleanliness and orderliness of the waiting areas and other public spaces within the station.
Team Collaboration:
- Collaborate with other customer hosts, station staff, and external service providers to create a cohesive and customer-focused environment.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations calmly and efficiently.
- Knowledge of public transportation systems and schedules.
- Basic computer skills for ticketing and information systems.
- Customer service experience is a plus.
By performing these responsibilities, you will contribute to creating a positive and efficient environment for customers using the bus station facilities.