Key Responsibilities:

Customer Assistance:

• Greet passengers and visitors in a friendly and professional manner.
• Provide information about bus schedules, routes, and other relevant details.
• Assist customers in purchasing tickets and navigating through the station.

Problem Resolution:

• Address customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with other staff members to resolve issues related to ticketing, boarding, or other customer needs.

Queue Management:

• Organize and manage queues to maintain order and ensure timely boarding.
• Monitor and facilitate the boarding process, ensuring passengers board the correct buses.

Safety and Security:

• Maintain awareness of safety and security protocols within the bus station.
• Report any suspicious activities or safety hazards to the appropriate authorities.

Communication:

• Effectively communicate announcements, updates, and important information to passengers.
• Work closely with other station personnel and communicate any changes in schedules or disruptions.

Accessibility Assistance:

• Provide assistance to passengers with special needs, including those with disabilities or mobility challenges.
• Ensure that the station facilities are accessible to all passengers.

Lost and Found:

• Assist with the handling of lost and found items, following established procedures for documentation and return to owners.

Customer Education:

• Educate customers on station amenities, services, and any promotions or special offers.
• Encourage the use of available resources, such as digital kiosks or mobile apps, to enhance the customer experience.

Maintaining Cleanliness:

• Monitor and ensure the cleanliness and orderliness of the waiting areas and other public spaces within the station.

Team Collaboration:

• Collaborate with other customer hosts, station staff, and external service providers to create a cohesive and customer-focused environment.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to handle stressful situations calmly and efficiently.
• Knowledge of public transportation systems and schedules.
• Basic computer skills for ticketing and information systems.
• Customer service experience is a plus.

By performing these responsibilities, you will contribute to creating a positive and efficient environment for customers using the bus station facilities.