Customer Host Killarney

Location Killarney
Discipline: Corporate & Support
Job type: New Position
Salary: €29,870
Contact name: Keefe

Contact email: recruitment@buseireann.ie
Job ref: 004761
Published: about 1 month ago
Expiry date: 05 May 2024 23:59

Key Responsibilities:

 

Customer Assistance:

  • Greet passengers and visitors in a friendly and professional manner.
  • Provide information about bus schedules, routes, and other relevant details.
  • Assist customers in purchasing tickets and navigating through the station.

 

Problem Resolution:

  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Collaborate with other staff members to resolve issues related to ticketing, boarding, or other customer needs.

 

Queue Management:

  • Organize and manage queues to maintain order and ensure timely boarding.
  • Monitor and facilitate the boarding process, ensuring passengers board the correct buses.

 

Safety and Security:

  • Maintain awareness of safety and security protocols within the bus station.
  • Report any suspicious activities or safety hazards to the appropriate authorities.

 

Communication:

  • Effectively communicate announcements, updates, and important information to passengers.
  • Work closely with other station personnel and communicate any changes in schedules or disruptions.

 

Accessibility Assistance:

  • Provide assistance to passengers with special needs, including those with disabilities or mobility challenges.
  • Ensure that the station facilities are accessible to all passengers.

Lost and Found:

  • Assist with the handling of lost and found items, following established procedures for documentation and return to owners.

 

Customer Education:

  • Educate customers on station amenities, services, and any promotions or special offers.
  • Encourage the use of available resources, such as digital kiosks or mobile apps, to enhance the customer experience.

Maintaining Cleanliness:

  • Monitor and ensure the cleanliness and orderliness of the waiting areas and other public spaces within the station.

 

Team Collaboration:

  • Collaborate with other customer hosts, station staff, and external service providers to create a cohesive and customer-focused environment.

 

Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to handle stressful situations calmly and efficiently.
  • Knowledge of public transportation systems and schedules.
  • Basic computer skills for ticketing and information systems.
  • Customer service experience is a plus.

 

By performing these responsibilities, you will contribute to creating a positive and efficient environment for customers using the bus station facilities.