Weekend Realtime Customer Support: AVL Cork
Purpose: Office-based position in Cork working on a team rotation basis covering the hours of 07:00 to 21:00 on weekends - to monitor bus service punctuality status using the AVL monitoring systems, pushing real time notifications via social media and opt-in route email listings etc. ensuring customers can have access to the latest service information. To provide Customers Services with a live operational support contact for the very latest information about Bus Eireann services. Processing and communicating wheelchair bookings. Assisting with urgent lost property queries. Processing missing AVL data with cause codes.
Please see job spec here: