Supervise and control all Bus Eireann services, ensuring services are operated safely in accordance with regulations. * Provide incident and appropriate break down assistance to drivers. * Communicate with maintenance staff regarding vehicle planning, VOR, break downs and incidents/collisions. * Communicate with Depot staff regarding driver and vehicle planning, incidents and shortfalls. * Provide prompt and accurate incident reporting and RTPI updates. * Ensure Average Excess waiting time and punctuality targets are met. * Implement and adhere to AVL standard operating procedures such as: o Service interventions/Incident recording o Emergency Response/Incident Communication o System Fault reporting o Customer & driver communications o AVL route control strategies. * Participate in regular staff appraisal and performance feedback process to help improve service delivery. * Ensure daily operating statistics such as delays, cancellations, missing AVL data and relevant causes are recorded and communicated accurately and promptly in all required systems. * Assist in the compilation of Periodic and Quarterly Operations Performance reports for internal and external stakeholders. * Assist in the training of all Control Centre staff.
Note : This is an internal vacancy and is only open to current employees of Bus Eireann, Dublin Bus, Irish Rail and CIE.